How Kaspen handles a 2am water leak

The trigger

How Kaspen runs it

1. From Tenant, 2:07am

   “Water is coming through the ceiling!”

   Call

2. Kaspen→Tenant

   Gives shutoff steps from your SOP

   Call

3. Kaspen→Vendors

   Calls your emergency plumber

   Call

4. On-call · Notified

   Your on-call contact gets a summary if your rules say so

   Text

5. Kaspen→PMS

   Logs the work order and call notes

   PMS

6. Kaspen · Resolved

   Leak stopped. Follow-up repair scheduled

   PMS

What you control

• ✓ Emergency rules and escalation contacts are yours
• ✓ Spend over the NTE limit waits for approval

The outcome

Emergencies at night get handled without waking the whole team.

See After-hours →

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