Resident communication
Every resident answered, day or night
Calls, texts and email answered from your lease and ledger data. Notices sent. Every message logged in your PMS.
How it runs
- 01Resident reaches out
Call, text or email.
- 02Kaspen answers from your data
Lease and ledger details.
- 03Hands off to staff
With full context.
- 04Logs it in your PMS
Every message saved.
Resident reaches out
Kaspen answers from your data
Hands off to staff
Logs it in your PMS99%+after-hours calls answered
What Kaspen handles
- Balance and lease questions
- Repair status updates
- Notices and announcements
- Replies to notices
- Handoff with context
- Every message logged
Balance and lease questions
Repair status updates
Notices and announcements
Every message loggedAnything outside your rules goes to your team with the full conversation. See controls & approvals →
Questions operators ask
What can Kaspen answer on its own?
Questions covered by your lease, ledger and rules, like balances, repair status and policies.
How does it hand off to my team?
It routes the conversation to the right person with the full history attached.
Can it send building-wide notices?
Yes. Kaspen sends notices and announcements you approve, and answers the replies.
Is every conversation saved?
Yes. Every message is logged in your PMS and in Kaspen's activity log.