How Kaspen handles a clogged toilet, troubleshooting first

The trigger

How Kaspen runs it

1. From Tenant

   “My toilet is clogged.”

   Text

2. Kaspen→Tenant

   Sends plunger steps from your SOP

   Text

3. Kaspen→Tenant

   Checks back in 30 minutes

   Text

4. Kaspen→PMS

   Opens a work order only if it's still clogged

   PMS

5. Kaspen · Resolved

   Resolved by the tenant. Logged

   PMS

What you control

• ✓ You decide which issues get troubleshooting first

The outcome

Simple issues get fixed without a truck roll.

See Maintenance →

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