How Kaspen handles a no hot water request

The trigger

How Kaspen runs it

1. From Tenant

   “No hot water since this morning.”

   Text

2. Kaspen→Tenant

   Asks if it's one tap or all, and for a photo of the water heater

   Text

3. Kaspen→PMS

   Opens a work order with the photos

   PMS

4. Kaspen→Vendors

   Texts your preferred plumbers

   Text

5. Kaspen · Resolved

   Fix confirmed with the tenant. Work order closed

   PMS

What you control

• ✓ Vendor quotes over the owner's NTE limit wait for approval
• ✓ You choose the vendor order

The outcome

The tenant gets an answer in minutes and the repair is tracked to close.

See Maintenance →

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