How Kaspen handles AC out in summer heat

The trigger

How Kaspen runs it

1. From Tenant

   “AC stopped working and it's 98 degrees inside.”

   Text

2. Kaspen→Tenant

   Walks through thermostat and breaker checks

   Text

3. Kaspen→PMS

   Opens a priority work order per your rules

   PMS

4. Kaspen→Vendors

   Texts HVAC vendors and books the first available

   Text

5. Kaspen→Tenant

   Shares the visit window

   Text

6. Kaspen · Resolved

   Repair confirmed. Work order closed

   PMS

What you control

• ✓ Your rules decide what counts as priority
• ✓ Quotes over the NTE limit wait for approval

The outcome

Heat-related AC calls get triaged and dispatched fast, by your rules.

See Maintenance →

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