How Kaspen handles a quote over the owner's NTE

The trigger

How Kaspen runs it

1. From Vendor

   “Water heater replacement: $1,450.”

   Text

2. Kaspen→Owner

   Quote is over the owner's limit, so Kaspen asks the owner by text

   Text

3. Owner · Approved

   Owner replies YES

   Text

4. Kaspen→Vendor

   Confirms the job

   Text

5. Kaspen · Resolved

   Replacement done. Approval logged

   PMS

What you control

• ✓ Kaspen never approves spend over the NTE limit
• ✓ Approval is logged with the work order

The outcome

Owner approvals happen by text, on the record.

See Controls & approvals →

Related workflows

• How Kaspen handles a no hot water request →
• How Kaspen handles AC out in summer heat →
• How Kaspen handles a 2am water leak →