How Kaspen handles a pest complaint

The trigger

How Kaspen runs it

1. From Tenant

   “I'm seeing roaches in the kitchen.”

   Text

2. Kaspen→Tenant

   Asks where, how many, and for photos

   Text

3. Kaspen→PMS

   Opens a work order

   PMS

4. Kaspen→Vendors

   Books your pest vendor

   Text

5. Kaspen · Resolved

   Treatment done. Follow-up visit scheduled

   PMS

What you control

• ✓ Who pays follows your lease rules, which you set

The outcome

Pest complaints get documented and booked the same day.

See Maintenance →

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