How Kaspen handles a payment plan request

The trigger

How Kaspen runs it

1. From Tenant

   “Can I split this month's rent?”

   Text

2. Kaspen→Tenant

   Collects the proposed dates and amounts

   Text

3. Manager · Approved

   Kaspen asks you before agreeing to any plan

   Text

4. Kaspen→Tenant

   Confirms the approved plan

   Text

5. Kaspen→PMS

   Logs the plan and reminders

   PMS

What you control

• ✓ Kaspen asks before setting up any payment plan

The outcome

Payment plans get documented and tracked.

See Delinquency →

Related workflows

• How Kaspen runs a rent reminder sequence →
• How Kaspen handles a no hot water request →
• How Kaspen handles AC out in summer heat →