How Kaspen handles an appliance warranty claim

The trigger

How Kaspen runs it

1. From Tenant

   “The fridge isn't cooling.”

   Text

2. Kaspen→Tenant

   Gets model and serial number photos

   Text

3. Kaspen→PMS

   Checks the unit's appliance notes for warranty

   PMS

4. Kaspen→Warranty

   Files the claim with the details

   Email

5. Kaspen→Tenant

   Shares the service appointment

   Text

6. Kaspen · Resolved

   Repair under warranty. Logged

   PMS

What you control

• ✓ You choose when to use warranty vs a vendor

The outcome

Warranty repairs get filed instead of paid for.

See Maintenance →

Related workflows

• How Kaspen handles a no hot water request →
• How Kaspen handles AC out in summer heat →
• How Kaspen handles a 2am water leak →