How Kaspen recovers a tour no-show

The trigger

How Kaspen runs it

1. Calendar

   Tour at 3:00pm: prospect didn't arrive.

   Calendar

2. Kaspen→Lead

   Texts to reschedule

   Text

3. Kaspen→Calendar

   Books the new time

   Calendar

4. Kaspen→PMS

   Updates the lead record

   PMS

What you control

• ✓ You set how many follow-ups Kaspen sends

The outcome

Missed tours get rebooked instead of lost.

See Leasing →

Related workflows

• How Kaspen replies to a late-night Zillow lead →
• How Kaspen answers pet policy questions →
• How Kaspen follows up on unfinished applications →