Residents

How Kaspen handles a noise complaint

The trigger

Tenant, Unit 2A

Upstairs neighbors are loud again.

How Kaspen runs it

  1. From Tenant

    “Upstairs neighbors are loud again.”

    Text

  2. KaspenTenant

    Logs details: time, type, how often

    Text

  3. KaspenPMS

    Notes the complaint on both units

    PMS

  4. Manager · Notified

    Repeat complaints go to your team per your rules

    Text

  5. Kaspen · Logged

    Courtesy notice sent per your SOP

    PMS

What you control

  • ✓ Lease violation notices are your team's call

The outcome

Complaints are documented the same way every time.

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Related workflows

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