How Kaspen handles a lockout after hours

The trigger

How Kaspen runs it

1. From Tenant, 10:30pm

   “I'm locked out.”

   Call

2. Kaspen→Tenant

   Verifies identity per your SOP

   Call

3. Kaspen→Vendors

   Sends your locksmith, or shares your lockout process

   Text

4. Kaspen→PMS

   Logs the lockout and any fee per your policy

   PMS

5. Kaspen · Resolved

   Tenant back inside

   PMS

What you control

• ✓ Identity checks and lockout fees follow your policy

The outcome

Lockouts get handled at night without your on-call phone.

See After-hours →

Related workflows

• How Kaspen handles a noise complaint →
• How Kaspen answers package and amenity questions →
• How Kaspen handles a no hot water request →