How Kaspen sends move-in instructions

The trigger

How Kaspen runs it

1. PMS

   Lease signed. Move-in on the 1st.

   PMS

2. Kaspen→Tenant

   Sends keys, utilities and parking info

   Email

3. Kaspen→Tenant

   Answers move-in questions

   Text

4. Kaspen · Logged

   Move-in complete

   PMS

What you control

• ✓ Instructions come from your templates

The outcome

New residents get the same clear start every time.

See Move-in / move-out →

Related workflows

• How Kaspen turns a move-out notice into make-ready →
• How Kaspen schedules inspections →
• How Kaspen handles a no hot water request →